FAQs

We offer three different packages depending on whether you’d like a home burial, cremation without ashes returned, or individual cremation with ashes returned.

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Most pets don’t need sedation before the injection—it usually just feels like a quick scratch. For those who do, we can give gentle sedation first so everything remains peaceful. Once the final injection is given, your pet drifts into a deep sleep before passing away quietly.

After the procedure, you have choices—keep your pet at home for burial or opt for cremation. We offer private cremation, with ashes returned within a week, and keepsakes like ink paw or nose prints (for dogs) and fur clippings, if you’d like.

We use a high dose of anaesthetic medication that works quickly and painlessly. Your pet simply falls into a deep sleep. Sometimes small movements or breaths happen afterwards—these are natural reflexes and don’t mean your pet is in distress.

Yes—most families do, but it’s completely your choice. You may stay by their side for the whole process, or step out if it feels too overwhelming.

For pets who are very nervous, we can provide gentle calming medication before the visit. If needed, a light sedative injection can also be given to help your pet relax and make things as stress-free as possible.

Our service is available across much of South Wales, including Cardiff, Newport, the Vale of Glamorgan, Bridgend, Rhondda, Cwmbran, Swansea, Neath, and nearby communities. If you’re unsure whether we can come to your area, please contact us and we’ll be happy to advise.

You may want to choose a quiet space where your pet feels comfortable, perhaps with their favourite blanket or toy. Some families light a candle or play gentle music, whatever feels right for you.

Please get in touch right away. We know things can change quickly, and we’ll do all we can to come sooner if needed.

Yes, many families choose to bury their pet in a special place at home. It just needs to be on land you own, away from water, and with enough soil covering your pet. This helps keep everything safe and respectful.

The more notice we have, the easier it is to arrange things calmly. That said, we understand this isn’t always possible and will try to support you even at short notice.

This is one of the hardest decisions any pet owner faces. We’re here to guide you with kindness and can provide quality of life assessments if you need help deciding.

Many pet insurance policies include euthanasia, and we’re happy to provide receipts to help with claims. Payment is required at the time of the visit, as we don’t process direct claims.

We ask for payment in full before or at the appointment. At present we don’t offer instalment plans, but we’ll always provide clear costs upfront so there are no surprises.